Order Processing
At Gemsvine Jewelry, we carefully craft and prepare each piece with precision and care. Please allow 1-3 business days for order processing before your item is shipped. Custom or personalized orders may require additional processing time, which will be communicated during checkout.
Shipping Providers
• Within Lebanon: We ship via Top Speed for fast and reliable delivery.
• International Orders: We use DHL to ensure secure and timely shipments worldwide.Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and the weight of your package.
• Domestic Shipping (Lebanon): Estimated delivery within 2-5 business days after processing.
• International Shipping: Delivery times vary depending on the destination, typically ranging from 7-15 business days.
Tracking Your Order
Once your order is shipped, you will receive a notification via email or WhatsApp with your tracking number and shipping details. You can use this information to monitor your shipment’s progress.
Damaged Items
If your item arrives damaged, please contact us within 7 days of receiving the package. Include clear photos of the damaged item and the packaging, and we will assist you in arranging a replacement.
Lost or Delayed Shipments
We are not responsible for delays caused by customs, natural events, or carrier-related issues. However, if your order is significantly delayed or lost, please contact us at gemsvine9@gmail.com or +961 81 82 52 05, and we will work to resolve the issue.
Contact Us
For any questions or concerns about shipping, please reach out to us:
• Email: gemsvine9@gmail.com
• WhatsApp: +961 81 82 52 05
Thank you for choosing Gemsvine Jewelry!